Crisis Management Plan Development
Blue Moon Consulting Group’s senior team members have developed hundreds of crisis management plans from Fortune 10 to FTSE 500 companies to some of the most prestigious institutions of higher education and non-profit organizations in healthcare and beyond.
Whether revitalizing an existing yet atrophied plan or starting from scratch, our collaborative planning approach helps ensure fast, cross-functional buy-in and support. Our years of experience both providing real-time crisis advice and in developing plans mean that planning sessions provide a tremendous venue for knowledge transfer and learning. And our thorough understanding of core principles of business continuity planning, emergency response planning, a variety of issue-specific incident response plans, as well as crisis communications means that the alignment and coordination between different – and typically siloed – response areas will be clear and defined.
Through a combination of collaborative client working sessions and our experience, BMCG’s clients receive comprehensive, all-risk crisis management plans that can withstand today’s hyper-competitive and highly-scrutinized and sometimes cynical operating environment.
While the specifics are tailored to each organization based on size, complexity, culture, recent experience as well as leadership expectations, all plans address the following critical aspects of effective crisis management:
Response Structure & Team Roles provides clarity and alignment in the roles and responsibilities of different teams which may become activated to respond to an issue or event as well as defining leadership, authorities, core membership, specific functional roles and responsibilities, back-up and extended team membership
Issue and Event Reporting & Escalation Process overcomes typical reluctance to share “bad news” and provides consistent, fault-free, criteria and process to flag issues and events which could pose significant reputational risk to the organization
Team Operations defines when and how teams become engaged, a consistent, predictable and efficient meeting process, working tools to help ensure accountability and clarity on decisions made, and a proactive approach
Crisis Communications – while detailed crisis communications plans are typically addressed separately, a high-level understanding of communications policies and procedures is important for all to understand
Plan Maintenance and Improvement – defines agreed expectations regarding training, exercising, plan updates, as well as lessons learned procedures to continually improve team membership understanding and crisis capability.