Crises can be a great leveler putting your leadership style and your ability to motivate, inspire and drive behavior to the test. And however good the best laid plans, the role of leadership is probably the single most important variable in the perceived—and actual—effectiveness of an organization’s response to a crisis.

While the risk to an institution is large, the personal risk to leaders is even more significant.  Not only are multiple stakeholders scrutinizing every decision you make and every word you say but your Board can feel the pressure to demonstrate their seriousness as well. Any “slip-up” or error can lead to high profile exits by leadership who have decided they would rather “spend more time with the family.”

Our crisis leadership sessions can be conducted during off-sites, board retreats or any meeting where key members of the leadership team are together. Each session is tailored to the risks, recent experiences, and leadership expectations of the institution.

In these sessions, we cover:

  • The nature of crisis
  • The critical elements of decision-making in a crisis and how it differs from business-as-usual
  • The hallmarks of effective crisis leadership
  • Team dynamics including how to avoid groupthink and getting the best out of your team
  • Communications and speaking with the press, or not
  • The role first responders, government agencies and myriad of other civic institutions have in responding to a disaster event
  • The importance of community engagement before, during and after a crisis event
  • Externalities, including political pressure and unrelated events
  • Understanding the human factor—both on your organization and yourself

In addition to facilitated discussions about these issues, attendees will also participate in a number of short exercises that will test risk-awareness, fast decision-making, and recognizing reputational risk and stakeholder expectations.