Issue Area – Workplace Violence
In 2016 alone, 500 workers were killed while on the job—second only to traffic accidents as the leading cause of death. Remarkably, an additional 16,000 workers were victims of intentional, non-fatal injury in the workplace.
In its most extreme form, active shooter mass casualty, these events are sudden, unexpected, and high- profile and can have a profound impact on all employees and in the trust they have in the safety of their workplace.
Frequently caused by job stress or domestic issues spilling over into the work environment, workplace violence is an endemic problem that requires a broad and holistic approach. Yet few organizations have moved beyond ambiguous statements in an employee handbook.
At BMCG, our team has had decades of experience working in the field of workplace violence, one of the most difficult and challenging of crises to manage. We’ve partnered with clients across industries from leading hospital networks and academic institutions to global technology and manufacturing firms to develop comprehensive approaches that mitigate, respond to, and manage the impacts and consequences of this most troubling of risks.
Before: Prevention Programs
A viable workplace violence prevention program reduces the likelihood of warning signs being ignored, provides support to employees who need it, and reduces legal risk, It requires:
- Clear definitions, policies, metrics and accountability
- Clear criteria and process to support timely reporting, analysis and appropriate escalation of events or threats
- A cross-functional Workplace Violence Prevention Team—to both manage the program and perform “threat” assessments to determine response options
- On-going training and capabilities development for core team members
- An employee-focused training program that explains their role in supporting a safe working environment and provides guidance beyond the generic “Run, Hide, Fight.”
During: Emergency Response
Strong and well-practiced emergency response protocols are vital to ensure an effective response during a significant workplace violence or active shooter event. It is important to ensure that your organization also has:
- A viable, capable and trained Emergency Response Team that understands immediate notification requirements, protective actions and can manage site-level accountability and employee support
- A clear understanding of the security protocols and capabilities of the building in which the company is located (if not owned)
- A clear understanding of law enforcements’ procedures and response
- Regular on-going active shooter training and exercising including tabletop exercises and functional drills ideally in partnership with local authorities and building management.
After: Crisis Management and Humanitarian Assistance
While the duration of an active shooter event can be measured in minutes, its impact on an organization can be measured in months or even years. As with any crisis, the perceived effectiveness of the response can have more influence on an organization’s reputation and viability than the underlying event or issue. Key to managing the impact of a significant workplace violence event is to have:
- A Humanitarian Assistance Policy—clearly defining when and how impacted employees can take emergency leave and access support benefits such as counseling, financial assistance, support for next-of-kin etc.
- A Proactive Crisis Management Plan—aligning site and HQ-based response, ensuring appropriate resources are allocated, stakeholder concerns are proactively anticipated, and communications are consistent, compassionate and credible.
WE’VE BEEN THERE
At Blue Moon Consulting Group, every member of our team has been in the trenches with organizations in crisis for decades— we know what works, what doesn’t, and how to prevent the common mistakes that risk making the situation worse. We bring together expertise in law enforcement, psychological first aid, emergency management, crisis management, and crisis communications to help you deliver an effective, coordinated and compassionate response when you need it the most.
- Real time crisis management and crisis communications support
- Humanitarian assistance and counseling support
WE’LL HELP YOU PREPARE
At Blue Moon Consulting Group, we approach workplace violence prevention a bit differently from other consultancies. First, we believe that an integrated approach is vital. Traditionally siloed response areas—security, emergency management, crisis management, crisis communications, and business resilience—become clear, defined and aligned. Second, we strongly believe that an organization’s response capability should be risk agnostic meaning that tools, plans, and strategies we develop as part of your workplace violence program should help prepare your team for any risk they may face.
- Crisis Readiness and Workplace Violence Program (WPV) Assessments
- WPV Program and Policy Development
- Emergency Response and Crisis Management Plan Development
- Tabletop and Functional Exercises
- Leadership Sessions
THE BMCG WPV LEADERSHIP TEAM
Our team has extensive experience, pioneered many of the concepts integral to effective workplace violence, humanitarian assistance, crisis management and preparedness.
With 40 years of municipal, county, state and university public safety service, Pam brings extensive policing, emergency management, security, public safety policy and executive leadership experience and accomplishments to her role at BMCG. Pam provides our clients unmatched insight, leadership and experience as they develop, train, and build a strategic and integrated approach to workplace violence prevention, emergency management, safety and crisis response.
With over 40 years’ experience leading response efforts to major natural disasters, civil disorders and infrastructure disruptions; Bob pioneered the concept of crisis management as an integrated management process and created and deployed many of the principals that have become the core practices of emergency response, continuity and crisis management industry today. Bob guides our clients in the development of crisis management, incident response, and emergency management programs.
Dr. Larry Bergmann, PhD, Senior Consultant >
Larry has over 35 years of experience working with individuals, families and organizations exposed to life-threatening and traumatic events. He has worked with over 100 organizations to train threat management teams, serve as an expert witness in violence related litigation, and clinically assess potentially violent employees. Larry provides our clients support in developing workplace violence programs—including threat assessment, de-escalation, and psychological first aid—and creating proactive counseling and humanitarian assistance programs.
Holding senior roles at Edelman, Visa and Marsh & McLennan prior to founding BMCG in 2014, Simon has provided crisis management counsel in response to workplace violence events, protests, cyber-attacks, high profile product recalls, natural disasters and a broad range of ethical, financial and social issues. His experience working side-by-side with clients in technology, industry, finance, healthcare, and higher-ed both nationally and internationally ensures that he understand the risks, stakeholder demands, and opportunities a crisis provides.