To be effective, meet its strategic objectives, and withstand the credibility test of intense external scrutiny; organizations need a framework and a proactive process that identifies strategic opportunities as well as reputational risks, effectively manages crises when they do arise, and creates a reservoir of goodwill among stakeholders. But most importantly, it requires a culture in which reputational risk is considered a critical input into strategic decision-making.
When the rubber meets the road, will you be ready?
A crisis can put tremendous stress–organizationally and psychologically–on leaders, stress, which can be alleviated by having confidence in a well thought out and strategically aligned response process.
Are you “focused” on your stakeholders?
If crisis management is about managing potentially high-impact and/or unexpected events, issues management is about identifying and managing longer-term and, perhaps, slower-moving issues that can have a significant and corrosive impact on the reputation of an organization.
How well does your organization identify, manage & respond to significant issues or crisis events?
Our Capabilities Assessment will help you identify strengths as well as critical gaps while providing actionable recommendations to reduce reputational risk.